Management of remote visit and video call
Saturday 12th December 2020 / 02:00 PM - 03:15 PM (CET)
The focus is the doctor centered perspective in remote visiting to improve personal awareness and capabilities, to savvily manage remote communiation, to protect doctor patient relationship, to balance the coolness of remote visit and video calls, to respect privacy.
Agenda
Welcome and webinar outline
Remote communication
- Synchronous tools: call, video-call
- Asynchronous tools: mail, text messaging, social media messaging
The doctor-centered perspective in remote interaction
Synchronous remote communication
- Advantages and problems in managing remote visits
- Engagement and shared decision making
- Designing a patient’s remote experience
Managing an effective video call
- How to create a sticky effect
- Tips to maintain patient’s focus while on video
Managing Patients’ privacy
Q&A
Satisfaction survey and final greetings
Gabriella Pravettoni
Gabriella Pravettoni is the Director of the Department of Oncology and Hemato-oncology at the University of Milan and Director of the PsychoncologyDivision at the European Institute of Oncology (IEO).
She is Full Professor of General Psychology at the University of Milan, and the Coordinator of Doctorate FOLSATEC at the European School of Molecular Medicine.
She is also the Coordinator of Psychology training and development at LILT. She is a member of various prestigious academic associations.
Her research activities are almost entirely conducted at the IEO, at both national and international level. Her research activities especially focus on cognitive processes, decision making and error prevention. With particular attention to the medical field, medical humanities, health and centrality of patient.